In order to meet our requirements to the deliver first-class customer support, we have made a strong commitment to work within both British standards, and to meet stringent requirements from key partners.
Annodata is Canon’s largest independant partner in the UK. We have achieved the prestigious Plus Accreditation to Elite standard which is used by Canon to ensure that customers expectations for skilled experienced support and consultation are met. Requirements needed include:
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Product Updates |
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IT & Networking skills |
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Workshops |
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Access to Canon Technical Forums. |
Annodata is subject to regular review and auditing of our resources and facilities to ensure we maintain our capabilities
@dvantage is Toshiba’s Imaging Solutions Partner Programme and confirms an extremely high level of commitment from The Advance Group to providing the appropriate IT Business Solutions to it’s clients. As an ‘@dvantage’ partner, The Advance Group have:
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Sales and service personnel who are trained and qualified to provide advice, consultancy and support in the incorporation of Toshiba connected solution. |
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Comprehensive networked facilities to demonstrate IT solutions and replicate customer facilities. |
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Sound practical escalation plans in the IT environment to ensure any customer needs are managed effectively. |
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Clear and concise documented IT contacts to clearly show scope and level of support provided. |
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Participates in Toshiba sales and service IT Multi Functional Product forums to maintain at least market level skills. |
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Actively monitor service performance levels and benchmarks against industry standards. |
The @dvantage program regularly monitors the performance of all it’s members, and also its standards to ensure that they remain within the forefront of the IT and Copier/Multi Functional Product industry.
Our third major partner is KyoceraMita. Our relationship has strengthened over the last four years, so that we are now a Premier Plus partner. This is the top tier in the partner model which ensures we have the skills and resource to handle the most demanding solutions.
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