Annodata provide a range of applications to support and/or integrate with communication systems to boost business processes and productivity.
Contact Centres - help improve the way you handle communication with your customers, regardless of how contact is made.
Computer Telephony Integration (CTI) - caller recognition provides customer support agents with details and call history pertinent to the client.
Unified Messaging (UM) – allows the integration of different streams of messages (email, fax, voice, video and so on) into a single Inbox, which is then accessible from a variety of different devices.
Microsoft Live Communications Server (LCS) - integrate with LCS to benefit from full presence management; including instant messaging, white-boarding, online collaboration and chat
Mobility and Tele-working Solutions - use Blackberry or Microsoft Windows Mobile 5.0 devices to ensure key staff are always contactable and able to maximise their working time.
Video Conferencing - cost-effective and easy to provide personal audio and video services for individual staff members on the desktop.
Fax Servers - allows users to fax documents from the ‘print page’ within desktop applications such as Word and Excel.