Service is key to our success From our inception in 1988, we have always known that customer support is crucial to our future success. We continually invest in our people so that they have the necessary technical skills, and we ensure that they have a customer-centered focus in all they do. Our customer support engineers not only have the skills but are resourced with the most up-to-date tools, spares, and backup - which means they get the job done right first time, every time. Furthermore our bespoke Service and Management Control System ensures your calls are consistently prioritised and completed according to your Service Level Agreement.
The people factor We take pride in our customer support personnel. The average length of service is high for the industry. This means we have people who enjoy working for our company, and well motivated which in turn means we can provide top-quality service. There is an effective management structure in place, and service teams across the country who meet regularly to communicate technical issues, to spread advice, and keep abreast of customer situations.
Flexibility With customer support we know that one size does not fit all. We offer well-defined standard terms and conditions, which we can report in detail on our performance against those standards. But where customer circumstances demand greater flexibility, we can bespoke the Service Level Agreements which will respond to those needs exactly.
Management One area of continual investment is in our customer support management team. As well as motivating and managing staff they are available to our customers at all times. They are able to hold account reviews on a regular basis to ensure our service delivery meets your expectation in terms of response time, and any other key criteria we have agreed.
Coverage Our national call centre controls and directs the customer support engineers across the whole of the UK. On occasion, we will do this in combination with selected partners, always as directed by our service management and according to your Service Level Agreement.
The Annodata way Dependability is what we aim our customer support to be known as. We can summarise the Annodata way with the following equation:
People + Resources + Accountability = Dependability
