Keltec (Part of the Annodata Group) pull out all the stops to help South Oxfordshire Councils recover from arson attack

September 21, 2015

21st September 2015

Keltec, part of the Annodata Group and a leading IT infrastructure and service provider, has had to rapidly escalate a planned deployment following a devastating arson attack on the main offices of the South Oxfordshire and Vale of White Horse District Councils.

A member of the public drove their car into the councils’ headquarters, before setting it alight and causing a fire that gutted the entire building. The attack put an immediate stop to the council’s core activities, which include waste collection, housing services and legal administration for the greater South Oxfordshire area.

Given the altered circumstances, the benefits of remote working offered by Keltec’s VDI (Virtual desktop infrastructure) were urgently required to enable employees to remotely work from their laptops. As the contract had already been signed, the council asked for the solution to be introduced immediately. With all of the necessary hardware already in storage, Keltec was able to provide a temporary workspace by introducing a network within days, before rolling out the rest of the solution.

Simon Turner, IT Manager for the councils, explained: “Although we originally chose Keltec for their strong track record in the public sector, their outstanding response to our demanding situation has been invaluable to restoring our regular activities. The staff at Keltec went out of their way to assist at a critical point in the councils’ history, and quickly delivered a solution that has allowed the councils to continue to function in an especially difficult time.

The VDI solution itself consists of three main elements: the physical hardware, thin clients, a virtualisation platform, and the VDI manager. Unlike traditional desktops that need to be set up manually and individually, designated administrators centrally manage all desktops. This enabled users to log on to any device with their username and passwords in order to access their personal desktops from their hot desk or from home, while Keltec restored the councils’ systems and applications.

Commenting on the solution, Dave Kerner, Head of Professional Services at Keltec, said,

“It’s very rare we’re asked to introduce a solution within such a short window of time, however, given the council’s situation, our engineers were dedicated to a quick and thorough installation. This took place considerably faster than manually setting up and provisioning over 200 traditional desktop computers ever could, and so served to significantly dampen the blow delivered by the fire. Seeing our work have a directly positive impact in those first difficult months for the councils has been fantastic, although now we’re focused on ensuring the solution’s long term benefits are realised.”




About Annodata

Founded in 1988, Annodata is a national managed services provider specialising in the efficient flow of information using the most effective types of communication. With annual revenues of £80million, the company brings together a range of specialist services including managed print services, unified communications, document management and software, mobile telephony, communication services and cloud hosting services.

With clients in the private and public sector, its team of specialists understand the needs of small and large organisations in all sectors and can help re-design business processes in-house or through a fully managed service.

The company has long-standing relationships with leading global enterprises including 02, Avaya, Kyocera, HP, Mitel and Ricoh giving businesses access to the latest technologies, future-proofing the enterprise.

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