Print Neglect by IT Directors

September 30, 2014

30th September 2014

Print neglect by IT Directors leading to unnecessary costs for NHS, finds Annodata

Annodata, a leading independent provider of print, document, data and communication technologies, has found that only a third (36 per cent) of healthcare organisations have implemented a Managed Print Service (MPS) strategy, in spite of the fact that reducing print costs stands as the biggest priority for the sector.

Annodata last week conducted a survey of 100 IT directors at HETT, a major healthcare exhibition in London, to gauge their print management practices and priorities for the next 12 months. The results revealed that only 36 per cent of healthcare organisations currently use MPS, with a staggering 83 per cent of the remainder stating that they had no plans to do so. In contrast, when asked about their priorities for their print estates for the next 12 months, cost reduction was most important, selected by half (53 per cent) of respondents, followed by reducing environmental impact, at 13 per cent, and improving security (11 per cent).

Andrew Harman, Annodata’s Managing Director, said: “As the NHS looks to drive efficiencies and drive down costs – without impacting front-line services – considerable effort is being made to streamline back office functions and IT. But it would seem that in this drive towards efficiency, the print estate has been largely ignored. Given the significant benefits (cost, efficiency and environmental) that can be had from a Managed Print Service, this is somewhat surprising. Left unmanaged, print costs risk spiralling out of control – especially in the healthcare sector which remains so dependent on paper-based documentation – while the management of the devices themselves is a burden on time-poor IT staff.

“It was encouraging to see the environment factor so highly in the list of print priorities, but without the use of specialist print management software at the network level which can manage and monitor how end users can print, scan and distribute documents, these organisations will face a losing battle,” Harman continued. “An additional, and arguably more important, issue here is one of security. Protecting patient confidentiality and privacy is naturally extremely important for the sector, but all-too-often printers sit at the bottom of an organisation’s priorities when securing their data.

“Managed print services have a great deal to offer the healthcare sector, helping IT departments to regain control over their print estates – which often consist of hundreds, sometimes thousands of devices. By outsourcing the management of these print devices to a trusted third party, healthcare organisations stand to significantly lower their overall print spend, rationalise the number of devices on site, reduce the burden of device maintenance and management, limit their environmental footprint, and, critically, improve the security of their data.

“In the immediate term, IT leaders need to look at print as another part of their data landscape and treat it accordingly. It’s also important to examine how documents can be managed effectively and ensure the most effective processes. Ultimately printed and scanned information is data too and systems to handle it need to be integrated with the digital world,” Harman concluded.



About Annodata

Founded in 1988, Annodata is a managed services provider specialising in the efficient flow of information using the most effective types of communication. With annual revenues in excess of £60 million, the company brings together a range of specialist services including managed print services, unified communications, document management and software, mobile telephony, communication services and cloud hosting services.

With over 4000 clients in the private and public sector, its team of specialists understand the needs of small and large organisations in all sectors and can help re-design business processes in-house or through a fully managed service

The company has long-standing relationships with leading global enterprises including 02, Avaya, Kyocera, Mitel and Ricoh giving businesses access to the latest technologies, future-proofing the enterprise

Press contacts:

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